Effective Date: Feb 1, 2026

1. Introduction

InTouch Mortgages (“we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario regulations.

We are a mortgage services business operating in Ontario, Canada and licensed under the Financial Services Commission of Ontario (FSCO).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website.

2. Information We Collect

We may collect the following personal information:

• Full Name

• Email Address

• Phone Number

We may also automatically collect certain technical information when you visit our website, including:

• IP address

• Browser type

• Device information

• Pages visited

• Usage data

This information is collected through cookies and analytics tools.

We do not collect Social Insurance Numbers, banking details, or sensitive financial documentation directly through this website.

3. How We Collect Information

We collect information when you:

• Fill out a contact form

• Subscribe to our email communications

• Request information about mortgage services

• Interact with our website

We also use cookies and tracking technologies such as Google Analytics to understand website traffic and user behavior.

4. How We Use Your Information

We use your personal information to:

• Respond to inquiries

• Provide mortgage-related information

• Communicate with you about our services

• Send marketing emails (only where you have opted in)

• Improve our website and services

We do not sell, rent, or trade your personal information.

5. Email Marketing & CASL Compliance

If you subscribe to receive emails from us:

• You must provide express consent

• You may unsubscribe at any time using the unsubscribe link in our emails

• We comply with Canada’s Anti-Spam Legislation (CASL)

We use Mailchimp as our email marketing service provider. Your information may be stored on Mailchimp’s secure servers in accordance with their privacy standards.

6. Third-Party Services

We may share limited information with trusted third-party service providers, including:

Google Analytics

Used to analyze website traffic and improve user experience. Google may collect anonymized usage data.

Mailchimp

Used for managing email communications and marketing campaigns.

Secure Database Authentication Provider

Used to manage website functionality and secure data storage.

These service providers are contractually obligated to safeguard your information.

7. Cookies & Tracking Technologies

Our website uses cookies to:

• Analyze traffic

• Improve website performance

• Enhance user experience

You may disable cookies through your browser settings. However, some website features may not function properly without cookies.

8. Data Storage & Security

• All data is stored in Canada.

• Our website uses SSL encryption to protect transmitted data.

• We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse.

While we take security seriously, no internet transmission can be guaranteed 100% secure.

9. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal and regulatory requirements

You may request deletion of your personal information at any time, subject to legal obligations.

10. Your Rights Under PIPEDA

You have the right to:

• Access your personal information

• Request correction of inaccurate information

• Withdraw consent (subject to legal or contractual restrictions)

• Request deletion where appropriate

To make a request, please contact us using the information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

InTouch Mortgages
B-24-26 Bruce Street
Vaughan, ON L4L 0H4
info@intouchmortgages.ca
+1 (905) 266-9986